Privacy Policy

Effective Date: 10-Oct-2025

ZingRide (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively referred to as the “ZingRide Platform”).

1. Information We Collect

Personal Information: Name, email, mobile number, date of birth, address, government IDs (Aadhaar, PAN, DL), and payment details.
Vehicle Information: Registration number, model, brand, year, insurance, and availability data (for hosts).
Usage Data: Booking details, trip duration, pickup and drop-off locations, and app activity.
Device Data: IP address, OS, app version, crash logs, and location data (for safety and service accuracy).

2. How We Use Your Information

Provide and improve the ZingRide service
Verify user identity and prevent fraud
Process bookings and payments securely
Enable host-renter communication
Send alerts, trip updates, and promotional messages
Comply with applicable laws and regulations

3. How We Share Your Information

With other users (hosts or renters) to facilitate bookings
With third-party service providers (payment gateways, SMS OTP, AWS, cloud storage, analytics)
With law enforcement or government authorities if required by law
With insurance and partner services as part of ZingRide operations

We do not sell or rent your personal data to anyone.

4. Data Security

We use industry-standard encryption and secure cloud servers to protect your personal data. Access is restricted to authorized personnel only. In case of any data breach, affected users will be promptly notified as required by law.

5. Data Retention

Your data is retained as long as necessary for providing services, complying with legal obligations, or resolving disputes. When no longer required, it will be securely deleted or anonymized.

6. Your Rights

Access and correct your personal data
Request deletion of your data
Withdraw consent for marketing communications
Request data portability (where applicable)

To exercise your rights, contact us at frontdesk@zingride.in.

7. Cookies and Tracking

We use cookies and analytics tools to improve app performance and personalize user experience. You can disable cookies via browser or device settings.

8. Third-Party Links

The ZingRide platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies separately.

9. Children’s Privacy

ZingRide does not knowingly collect data from individuals under 18 years of age. If such information is discovered, it will be deleted immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via app notifications or email. Continued use of ZingRide constitutes acceptance of updated terms.

11. Contact Us

If you have any questions or concerns, please contact:

ZingRide Technologies Pvt. Ltd.
Email: frontdesk@zingride.in
Website: www.zingride.in
Address: [Insert Registered Office Address]

12. Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Chennai, India].