Privacy Policy
Last updated: June 12, 2026
ZingRide Technologies Pvt. Ltd. ("ZingRide", "we", "our", or "us") operates the ZingRide website, mobile applications, vehicle-sharing services, customer support channels, and related integrations (together, the "ZingRide Platform"). This Privacy Policy explains how we process personal information when you use the ZingRide Platform, sign in through Meta, connect a WhatsApp Business Account, or communicate with us through WhatsApp.
1. Information We Collect
- Account and contact information: name, email address, mobile number, date of birth, address, profile information, and account credentials.
- Identity and eligibility information: driving licence, Aadhaar, PAN, or other documents you provide for identity, age, driving eligibility, fraud prevention, or legal compliance.
- Vehicle and host information: vehicle registration, make, model, year, insurance, pollution certificate, availability, photographs, ownership details, and payout information.
- Booking and transaction information: reservations, trip dates, pickup and drop-off details, payments, refunds, deposits, invoices, damage reports, ratings, and support history.
- Location and device information: approximate or precise location where permitted, IP address, browser, device identifiers, operating system, app version, diagnostic data, and crash logs.
- Communications: messages, calls, attachments, support requests, and feedback exchanged with ZingRide, hosts, renters, or service providers through the Platform.
2. Meta Login Information
If you choose to sign in or connect an account using a Meta product, we receive only the information and permissions shown in the Meta authorization dialogue and approved by you. Depending on the feature, this may include your Meta user ID, name, email address, profile picture, business portfolio ID, and information needed to identify or manage connected business assets.
We use this information to authenticate you, link your ZingRide account, provide the requested integration, prevent fraud, and maintain account security. We do not post to your Meta account without your direction and an applicable permission.
3. WhatsApp Business Platform Information
When you connect or use WhatsApp with ZingRide, we may process:
- WhatsApp Business Account ID, business portfolio ID, phone number ID, display phone number, business name, and verification or quality status.
- Access tokens, system-user identifiers, permission grants, webhook configuration, and other credentials required to operate the integration.
- Message content and attachments sent to or from ZingRide, along with sender and recipient identifiers, timestamps, delivery status, template information, and conversation metadata.
- Customer opt-in, opt-out, consent, and support records used to honour communication preferences and comply with WhatsApp requirements.
We use this information to send booking confirmations, trip updates, receipts, service notifications, requested support, and marketing messages where you have provided the required consent. WhatsApp and Meta independently process information under their own terms and privacy policies.
4. How We Use Information
- Create, authenticate, maintain, and secure user accounts.
- Verify identity, eligibility, vehicles, and supporting documents.
- Match hosts and renters, manage bookings, and provide trip support.
- Process payments, deposits, payouts, refunds, and invoices.
- Operate Meta Login and WhatsApp Business Platform integrations requested by users or business customers.
- Send transactional communications and consented marketing communications.
- Detect fraud, misuse, safety incidents, policy violations, and technical problems.
- Improve the Platform, measure performance, and develop features.
- Comply with legal duties and enforce our agreements.
5. Legal Grounds and Consent
Where applicable, we process information to perform our contract with you, comply with law, protect legitimate business and safety interests, and act on your consent. You may withdraw consent for optional processing, including marketing communications and connected Meta permissions, without affecting processing already completed or information we must retain by law.
6. How We Share Information
We may share information only as reasonably necessary with:
- Hosts, renters, and other users involved in a booking.
- Meta and WhatsApp when you use their login, messaging, or business tools.
- Payment processors, identity-verification providers, insurers, cloud hosting providers, analytics providers, communications vendors, and customer-support providers acting on our behalf.
- Professional advisers, auditors, potential corporate transaction parties, and authorities where required by law or necessary to protect rights and safety.
We do not sell personal information. We do not share Meta Platform Data with data brokers or use it for purposes unrelated to the user-facing feature for which it was obtained.
7. Data Retention
We retain information only for as long as needed for the purposes described in this Policy. Account and booking records may be retained while your account is active and afterward where required for tax, accounting, fraud prevention, insurance, dispute resolution, or other legal obligations. Meta and WhatsApp access tokens are retained only while the applicable integration is active or until they expire or are revoked. Messaging and support records are retained only as needed to provide the service, maintain safety and audit records, and meet legal obligations.
When retention is no longer required, information is deleted, anonymized, or securely isolated from further use.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption where appropriate, credential restrictions, monitoring, and secure cloud infrastructure. No system is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Subject to applicable law, you may ask to access, correct, update, export, restrict, object to the use of, or delete your personal information. You may also:
- Opt out of marketing messages using the unsubscribe or opt-out method in the message.
- Revoke ZingRide permissions from your Meta account settings.
- Disconnect a WhatsApp Business Account from ZingRide.
- Request deletion using our Data Deletion Instructions.
Disconnecting an integration prevents future access but may not automatically delete information already held by ZingRide. Submit a deletion request if you also want eligible stored information removed.
10. Cookies and Analytics
We may use cookies, local storage, and similar technologies for essential functionality, preferences, security, analytics, and service improvement. Browser or device settings may allow you to restrict these technologies, although some features may not function correctly.
11. International Processing
Our service providers, including Meta and cloud infrastructure providers, may process information in countries other than your own. Where required, we use contractual and organizational safeguards intended to protect information during such transfers.
12. Children's Privacy
The ZingRide Platform is not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information to us.
13. Third-Party Services
The Platform may link to or integrate with third-party services. Their processing is governed by their own terms and privacy policies. ZingRide is not responsible for independent third-party privacy practices.
14. Changes to This Policy
We may update this Policy as our services or legal obligations change. We will publish the revised Policy at this URL and update the date above. Where required, we will provide additional notice or request consent.
15. Contact Us
For privacy questions, rights requests, or complaints, contact:
ZingRide Technologies Pvt. Ltd.
Email: frontdesk@zingride.in
Website: https://zingride.in
Jurisdiction: Chennai, Tamil Nadu, India